[1:12] – Monique introduces her guest, Nathan Hirsch.

[2:27] – Tell us about who you are, what you do, why you have a German surname and how was it growing up being a Half-German?

• I am the co-founder of Outsource School
• My dad’s German and Jewish.
• I grew up in a town called East Longmeadow in Massachusetts.

[4:49] – Nathan talks about his first glimpse into being an entrepreneur.

[7:50] – Walk me through your experience of school and share a bit about the educational system.

• College was a fun time. I met some of my best friends. I started my business there, I met my business partner.
• Did I get an ROI on the degrees? Not, but if I didn’t go to college, then I wouldn’t have met my business partner and who knows where I’d be right now.

[12:21] – What made you decide that you don’t want to follow your parent’s steps?

• My aunt influenced me a lot.
• I got to see my aunt start her own business.
• I gotta see her upgrade nicer houses as her business grows.
• I got to talk to her and learn from her.

[15:27] – Which of the life skills do you think are the most important one when it comes to outsourcing?

• Focusing your time and having a priority is important.
• No matter what you’re doing in life, you have to have time management skills. You have to have the ability to prioritize.

[16:56] – When you started outsourcing, what was it that you were looking for in the beginning?

• At the beginning, I just needed help.
• I learned from scratch, and it took me years to build out my interview process. My on boarding process and my training process through a lot of trial and error.

[18:35] – Do you only hire people in the Philippines or do you actually hire worldwide?

• I like to divide up hiring into three levels. The followers, the doers, and the experts.
• I hire followers from the Philippines
• And I hire doers and experts from different countries.

[19:16] – What do you think makes them the best followers?

• They learn English at a very young age.
• They have a great sense of family, which is good if you are creating a good culture and a good team.

[21:11] – What are the things that would piss you off the most about this industry?

• Not treating the VA well.

[34:17] – What do you think are the great perks to offer to a team that’s not on a payroll?

• They get the flexibility to work remotely.
• I’m also flexible when it comes to days off.
• We’ve thrown Christmas parties, where we’ll pay for the food. We’ll pay for everything and they’ll get together.

[40:01] – When you start working with entrepreneurs and outsourcing. What question would you wish they would ask you more?

• I like to focus on system and process questions.

[44:32] – What does efficiency mean to you?

• It’s all about figuring out what hours in the day I’m most productive doing things. And what I can get done to move the needle.

[46:36] – Which of the three things would you keep doing over and over again to get back to success?

• Networking
• Going on podcasts
• Partnerships